Our in-house service and repair department offers excellent diagnostic and repair services for audio, lighting and video equipment. Service is performed at our Hamilton location with on-site support also available.

We service warrantied and non-warranty equipment and have customization options to suite your individual requirements.

Call 1-888-273-1038 or request a quote today.

Service Calls

To start a service request, please email service@soundboxpro.com and a support ticket will be created. Please include your contact info, the issue itself and location.

F.A.Q.

Q: What is the cost for servicing at Soundbox?
A: Service is billed on a per hour basis, plus the cost of parts (if needed). We charge a minimum flat rate of $100 plus HST on each service item. This rate includes up to one hour for a full assessment and testing of unit, and up to $35 of “on-hand” parts. Depending on the repair, sometimes the full repair can be completed in that hour.

Q: What is the cost for on site service call?
A: On-site service calls start at $65.00/hour. Travel time to and from our office is charged at a discounted rate of $35/hour, plus $0.50 per km.

Q: Will you let me know the cost of the repair before I decide to proceed?
A: YES! If the problem can not be fixed within the hour or needs additional parts, our service manager will call and let you know the quote and ask how you want to proceed.

Q: Do you service all makes and models of equipment?
A: YES! But, if you have any concerns or very rare equipment, please call first and talk to our service manager. We’ll need the details on the nature of the issue and the equipment itself. If we expect a problem, we will give you options on how you can proceed.

Q: How do I service equipment that is under warranty?
A: If you have equipment that is under warranty it will need to be sent to the distributor for a repair done under warranty. You will also need to include your bill of sale when you ship it in for warranty repair. If you purchased the equipment from Soundbox, we would be happy to give you the distributor’s name and shipping address along with a copy of the bill of sale. If you prefer, Soundbox can facilitate your warranty repair for a nominal shipping and handling charge.